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Starting on April 1, 2025, we have moved to a local-first model for chat help. Now UVic Libraries staff will be your first point of contact for chat questions.
UVic Libraries staff are available to chat with you on weekdays from 9am to 5pm. We can answer many of your questions directly.
For in-depth research help, we can:
- connect you to a global chat network librarian (primarily US-based) who can help you right away, or
- help you set up a later appointment with a UVic librarian.
On evenings and weekends, a global chat network librarian will respond to your chat.
The University of Victoria may collect some of your personal information for the purposes of providing research help. This might include your email address if you want us to follow up. Giving us your email address for follow-up is completely optional.
This information is collected under s.26(c) of the Freedom of Information and Protection of Privacy Act. If you have any questions or concerns about how your personal information is handled, please contact privacyinfo@uvic.ca.