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University Systems

Service catalogue

University Systems provides software, IT services and technical support for UVic.

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  • Adobe Acrobat & Creative Cloud

    Employee Instructor Administrative Research Instructional Software Teach Work Study Research

    Employees can use Adobe Acrobat Pro and Creative Cloud (CC) on UVic computers. Students can use them in select computer labs.

  • AIMS

    Accounts and security Research Work

    Create affiliate accounts for external users like contractors, researchers and community partners. An affiliate account gives your guest access to a NetLink ID, ONECard and IT resources.

  • Application & database management

    Employee Instructor Instructional Administrative Research Software Teach Work

    University Systems is responsible for installing, configuring, upgrading, monitoring, maintaining and supporting UVic's databases, as well as dozens of enterprise and department-owned applications.

  • Audiovisual event support

    Employee Instructor Instructional Administrative AV and events Work Teach

    AV support is available for any event on campus and consultations with the audiovisual team are free.

  • AV Services

    Instructor Employee Video conferencing AV and events Work Teach

    AV Services provides classroom support and media production services.

  • Being secure at UVic

    Employee Instructor Students Accounts and security Work Study

    Avoid information security incidents by understanding your responsibilities at UVic and keeping your accounts and devices secure.

  • Book student spaces

    Students Video conferencing Study

    Students can book study rooms and media studios in the computer labs.

  • Cascade CMS

    Instructor Employee Administrative Websites Software Work

    Cascade CMS is the content management system that we use to build official UVic websites.

  • Cell phones

    Employee Administrative Computers and hardware Work

    UVic departments can buy cell phones and plans for employees.

  • Classroom AV support

    Instructor Employee Instructional AV and events Teach Work

    Audiovisual (AV) equipment enhances our classrooms and learning spaces. We offer a range of support options, including in-person demos and self-help tutorials.

  • Cloud computing for research

    Employee Instructor Students Research Research Storage Research

    Cloud computing and storage resources for research data offered by UVic and the Digital Research Alliance of Canada.

  • Computer labs

    Instructor Students Employee Instructional Computers and hardware Video conferencing Teach Study Work

    General use computer labs and classrooms provided by University Systems.

  • Computer repairs

    Computers and hardware Teach Research Work Study

    On-site warranty repairs for standard UVic computers and out-of-warranty repairs, in-depth troubleshooting and data recovery for personal computers.

  • Custom research computing solutions

    Students Employee Instructor Research Internet Research Research

    Database infrastructure and system administration services for all UVic researchers.

  • Data analytics & BI software

    Instructor Employee Students Research Administrative Instructional Software Research Work Teach Study

    Available data analytics (quantitative and qualitative) and business intelligence software includes Microsoft Power BI and Fabric, IBM SPSS, NVivo, MATLAB and SimuLink, and SAS.

  • Data storage for research

    Students Employee Instructor Research Storage Research Research

    Secure network and cloud storage services for research data offered by UVic and the Digital Research Alliance of Canada.

  • Eduroam

    Instructor Employee Students Instructional Administrative Research Internet Research Study Work

    Eduroam gives researchers, instructors and students at participating institutions access to free, secure Wi-Fi hotspots globally.

  • Email & calendars

    Students Employee Instructor Administrative Teach Research Work Study

    All UVic students and employees automatically get a UVic email and calendar. You'll get an @uvic.ca email address, an Exchange Online mailbox and calendar, and the Microsoft Outlook email app.

  • Email tools for work

    Instructor Employee Administrative Work

    Departments can use mailbox delegation, resource calendars, shared mailboxes, distribution groups, Microsoft 365 groups and email aliases to manage resources and contacts.

  • Enterprise applications

    Employee Instructor Instructional Administrative Software Work

    Software used to support UVic's business and administrative needs including Ellucian Banner, Millenium FAST and specialized applications used by departments.

  • Enterprise Data Centre

    Instructor Employee Administrative Storage Work

    UVic maintains two high-performance, secure enterprise data centres. We host and maintain databases, business applications, storage networks and other systems.

  • Event management software

    Instructor Employee Research Administrative Instructional Software AV and events Work Teach

    Event management software can help you organize events of any size, from an internal meeting or training session to a conference. We have several recommendations: Learning Central, Microsoft Teams webinars, Zoom webinar, Cvent

  • File sharing and storage

    Students Employee Instructor Administrative Instructional Storage Work Teach Study

    There are a variety of options to share, store and back up your work at UVic, including OneDrive, SharePoint and personal home storage.

  • Generic remote desktop

    Software Computers and hardware Teach Work Research

    A secure remote Windows desktop where you can use office apps, enterprise applications, Acrobat Pro and Remark Office OMR.

  • Google Analytics

    Instructor Students Research Software Websites Work

    Google Analytics is used to report aggregated data about traffic on official UVic websites.

  • Guest Wi-Fi

    Internet Study

    UVicStart provides limited wireless Internet access for visitors to the UVic campus.

  • High performance computing for research

    Students Instructor Employee Research Research Research

    UVic researchers have access to high performance computing (HPC) clusters and cloud computing resources.

  • HPC clusters for research

    Instructor Employee Students Research Storage Research Research

    High performance cluster (HPC) computing and storage resources for research data offered by UVic and the Digital Research Alliance of Canada.

  • Information security

    Students Instructor Employee Administrative Instructional Accounts and security Work Study Teach

    Get information and tips about information security, report an incident or arrange a consultation with the experts at UVic's information security office.

  • Internet

    Students Employee Instructor Research Administrative Instructional Internet Research Teach Work Study

    University Systems provides high-speed, secure Internet access for the UVic community with wired and wireless access, residence internet and VPN.

  • IT procurement consultations

    Employee Administrative Projects Work

    Get help procuring computers, software and other IT products and services. We can help you choose suitable products, find suppliers, get quotes and access corporate discounts.

  • IT project management

    Employee Administrative Projects Work

    Initiate an IT project to purchase new software, design and implement a new system, or develop a custom application. Consult with us about your own projects.

  • Learning & teaching technologies

    Students Instructor Instructional Software Study Teach

    UVic has a variety of technologies to support learning and teaching, including Brightspace, Crowdmark, Respondus LockDown Browser, the Online Academic Community (OAC), Echo360, Remark Office OMR and iClicker Cloud.

  • Mailman mailing lists

    Research Work

    Create and manage electronic mailing lists.

  • Manage your profile

    Instructor Students Employee Accounts and security Study Work

    You can update your personal information such as preferred name, contact information or UVic directory listing in your Online Tools profile.

  • Media production

    Students Employee Instructor Administrative AV and events Study Work

    Media production services are available on campus and consultations with the audio-visual team are free.

  • Microserve eStore

    Employee Administrative Computers and hardware Teach Work

    Buy pre-approved standard desktop and laptop computers and accessories

  • Microsoft 365

    Employee Instructor Students Research Administrative Instructional Software Teach Study Work

    Microsoft 365 is a collection of software and cloud services, including Word, Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive and SharePoint.

  • Microsoft 365 add-on licenses

    Instructor Employee Administrative Software Work Teach

    Purchase add-on licenses for Microsoft 365 products like Visio, Project and Copilot Studio

  • Microsoft 365 Copilot products

    Instructor Employee Students Administrative Software Work Study Research Teach

    Microsoft Copilot is a generative AI chatbot designed to help users with a wide range of tasks. Only Copilot Chat, the basic chatbot, is available at UVic.

  • Microsoft 365 office apps

    Instructor Students Employee Research Instructional Administrative Software Study Work Teach Research

    Microsoft's suite of productivity software, formerly called Microsoft Office, is included in Microsoft 365. It includes Word, Excel, PowerPoint, Outlook and OneNote. They're all available as web, desktop and mobile apps.

  • Microsoft Bookings

    Instructor Employee Administrative Software Work Teach

    Microsoft Bookings is a scheduling tool you can use to manage appointments and calendars. It’s available for personal use or for a team.

  • Microsoft Defender

    Instructor Employee Software Accounts and security Computers and hardware

    Microsoft Defender is endpoint protection software for UVic devices. It provides protection from viruses, network intrusion and other cyber threats.

  • Microsoft Power Platform

    Instructor Employee Administrative Software Teach Work

    Microsoft Power Platform is a set of tools used for business automation, analysis and development. At UVic, you can use Power Automate, Power Apps and Power BI.

  • Microsoft Teams

    Employee Students Instructor Administrative Research Instructional Software Video conferencing Teach Work Study

    Microsoft Teams is a communication and collaboration tool. Its features include text chat, file sharing, voice and video meetings, and scheduling tools.

  • Multi-factor authentication (MFA)

    Instructor Students Employee Accounts and security Work Study

    Multi-factor authenticator (MFA) is an important security feature that requires you to use 2 pieces of evidence to prove your identity when you sign in to your UVic account. MFA is mandatory for all UVic students and employees.

  • NetLink ID

    Students Employee Instructor Accounts and security Study Work

    The digital ID that gives you access to UVic's online tools and resources.

  • Network drives

    Instructor Employee Administrative Storage Work

    Network drives (also called file shares or departmental file storage) provide departments and research labs with shared storage space. Network drives are securely hosted and backed up in UVic's enterprise data centre.

  • Network home folders

    Instructor Employee Administrative Storage Work

    Network home folders are available on Windows lab computers and some office desktop computers. Files you save to your desktop and documents folders are saved securely to the network. You can access them from other computers and from off campus using VPN.

  • Nextcloud data storage for research

    Employee Students Instructor Research Software Storage Research Research

    Nextcloud is a Dropbox-like cloud storage and file sharing service research data offered by UVic and the Digital Research Alliance of Canada.

  • Office phones

    Employee Administrative Computers and hardware Work

    Office phones at UVic include Microsoft Teams Phone and Cisco voice over IP (VoIP) handsets, which use UVic's data network.

  • OneDrive

    Employee Students Instructor Instructional Research Administrative Storage Work Teach Study

    OneDrive is Microsoft’s personal cloud storage service. You can use it to securely store, access and share files across platforms and devices.

  • Printing & scanning

    Students Instructor Employee Administrative Research Instructional Computers and hardware Study Work Teach

    Options for printing, scanning and copying at UVic.

  • Project management software

    Employee Instructor Administrative Software Projects Work

    Project management software at UVic includes Microsoft Project, Microsoft Planner and Visio. Systems project managers offer consultation on IT projects.

  • RAIS

    Instructor Students Research Software Research

    The UVic Research Administration Information System (RAIS) is a one-stop integrated online system for managing information, processes and workflows tailored for the UVic research community.

  • REDCap survey tools

    Students Employee Instructor Research Research Software Research

    REDCap is a secure, browser-based application for constructing databases and designing and performing surveys. It's available for all UVic researchers.

  • Remark Office OMR

    Instructor Instructional Software Teach

    Remark Office OMR is a desktop app that is mostly used at UVic to scan and grade bubble sheet exams.

  • Report infosec incident

    Employee Students Instructor Accounts and security

    Learn how to report a security or privacy incident at UVic.

  • Request IT support

    Teach Work Study Research

    University Systems provides IT and technical support to everyone at UVic. Support is provided by the Computer Help Desk (CHD) and Desktop Support Services (DSS).

  • Research backup service

    Instructor Employee Students Research Storage Research Research

    The research backup service allows UVic researchers to create durable, versioned copies of important data. Data can be restored at client request, which provides disaster recovery and operational data integrity protection.

  • Research computing consulting

    Students Instructor Employee Research Research Research

    Research Computing Services offers free consultation about advanced research computing for all UVic researchers.

  • Research computing services

    Students Instructor Employee Research Internet Research Research

    Research Computing Services provides advanced research computing (ARC) services and infrastructure to UVic researchers across all disciplines. We also support researchers at institutions across the country and through international collaboration. 

  • Research file share

    Employee Instructor Students Research Storage Research Research

    Research file shares are accessible from anywhere on the UVic network and allow your research group to easily store and share data.

  • Research software

    Instructor Students Employee Research Software Research Research

    Data analytics software, survey tools and more are available to all UVic researchers.

  • Residence Internet

    Students Internet Study

    Internet service is available in all residence buildings and cluster housing.

  • Secure UVic data

    Instructor Employee Instructional Administrative Accounts and security Teach Work

    Learn best practices for working with personal and sensitive data, including student and employee records. Find training, resources and consultations that can help you avoid fraud, data breaches and security incidents.

  • Secure UVic devices

    Employee Instructor Administrative Research Instructional Accounts and security Work Research Teach

    Learn best practices for keeping your UVic computer or mobile device safe. Get guidance on international travel and restricted software.

  • Security consultation

    Employee Administrative Accounts and security Work

    Consult with the InfoSec team when you're developing a project, initiative, business process or procurement that involves UVic data. We can help you identify risks, find reputable vendors and determine if you need a formal security review.

  • Self-serve software installation

    Instructor Employee Software Teach Research Work

    Install popular software on UVic computers using the Company Portal, Software Center or Self Service apps.

  • Self-serve web hosting

    Students Employee Instructor Instructional Administrative Research Websites Work

    Self-serve web hosting allows experienced web admins and developers to set up their own personal website at UVic. It is available to students and employees.

  • Self-service printing

    Students Employee Instructor Administrative Instructional Research Computers and hardware Study Teach

    Self-serve printing is available in the computer labs using Papercut.

  • SharePoint

    Instructor Students Employee Administrative Websites Storage Software Work Teach Study

    SharePoint is a Microsoft 365 cloud-based service for online collaboration and information sharing. You can use it to build intranet sites, collaborate on projects and organize information. 

  • Software

    Instructor Employee Students Administrative Instructional Research Software Study Teach Work Research

    Desktop, mobile, and web apps available for teaching, learning, research and work at UVic.

  • Suppliers

    Employee Research Administrative Computers and hardware Projects Work Research

    Preferred suppliers for IT products and services.

  • SurveyMonkey

    Instructor Students Employee Administrative Instructional Software Work Research Study Teach

    SurveyMonkey is an online platform used to create, distribute and analyze surveys. It has advanced survey design, analysis and data security features. It’s free for all UVic students and employees to use.

  • Teams Phone

    Instructor Employee Administrative Computers and hardware Work

    Teams Phone connections are alternatives to physical office phones. You can use Teams Phone to make and receive calls through the Microsoft Teams app.

  • Technical approval

    Employee Administrative Research Computers and hardware Projects Software Work

    Technical approval is the catch-all process for making sure any technology bought by UVic is appropriate for use on campus. It's part of the process for buying computers, equipment and software for use at UVic.

  • Technology Solutions Centre

    Employee Research Administrative Computers and hardware Research Work

    Consultations, quotes and support for IT purchasing. We can help with the procurement of computer hardware, software and other technology.

  • Use of technology policy

    Accounts and security

    Find out more about UVic's policy on Acceptable Use of Electronic Information Resources (IM7200).

  • UVic-BYOD Wi-Fi

    Students Internet Study

    Wi-Fi connectivity for gaming consoles, smart TVs and other home electronics in residence

  • Video conference rooms

    Instructor Employee Administrative Instructional AV and events Video conferencing Work Teach

    Our video conference rooms are perfect for small and medium-size hybrid meetings, with in-person and remote attendees.

  • Video conferencing

    Students Instructor Employee AV and events Video conferencing Teach Work Study

    Video conferencing allows you to hold real-time online meetings with people in different locations. UVic supports Microsoft Teams and Zoom. Video conference rooms are available for booking.

  • VPN remote access

    Instructor Employee Students Accounts and security Software Internet Study Teach Work

    Use UVic’s Virtual Private Network (VPN) to securely access UVic’s digital resources from off campus. VPN provides better security and you need it to access many systems and services.

  • Websites

    Employee Instructor Students Websites Software Teach Work

    Official UVic websites are hosted on uvic.ca. We have other web hosting platforms for blogs, intranet sites for departments, web-based coursework and more.

  • Wi-Fi

    Students Employee Instructor Internet Study Teach Work

    The UVic W-Fi network provides secure, high-speed wireless Internet access to students and employees on campus.

  • Zoom video conferencing

    Instructor Employee Students Video conferencing Software Work Teach Study

    Zoom is a video conferencing platform available for free at UVic. You can make video and audio calls to individuals or groups.

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